Immediate Help for Technical Questions
Our engineers are available Monday to Friday from 08:00 to 18:00 at 0699 5945010. For urgent issues, we guarantee a response within 2 hours.
Support for Your Projects
Our engineers are available Monday to Friday from 08:00 to 18:00 at 0699 5945010. For urgent issues, we guarantee a response within 2 hours.
Send your project documents or error descriptions to info@edisunengineers.com. The average response time is 4 hours on business days. For complex analyses, we plan up to 24 hours.
Register your support case via our online portal. Critical incidents (P1) are handled within 1 hour, standard requests (P3) within 8 hours. Every step is logged.
The chat is available directly on our website during business hours. Ideal for quick clarifications on existing projects or for initial consultations. The average waiting time is under 3 minutes.
In our FAQ, you will find answers on topics such as project development, technical specifications, and service levels. Use the search function for quick self-help – available around the clock.
For complex commissioning or audits, we arrange an appointment at your location. The response time is a maximum of 48 hours by arrangement within Austria. Contact us for a customized offer.
You can reach us directly – for technical inquiries, project meetings, or a personal conversation.
Address
Office Hours
Mon–Fri 08:00–17:00, Sat by appointment